Front office · back office
// The orchestration estimate

How many hours fall between your plan and your day?

Your WFM forecasts. Your ACD routes. Your dashboards visualize. None of them decide what happens when the day moves, in the front office or the back office. Five inputs, about two minutes.

Your operation · example values, change any of them
phones, chat, email
claims, billing, servicing, processing
per person
pay plus benefits6
Hours a month between plan and day
0hrs
$0a year
at $29 an hour · estimate
Front office 0 hrs Back office 0 hrs
About 0 full-time people's worthRange 0 to 0 hrs

Estimate from published figures. Your operation knows its own numbers better than we do.1234

Get the 20-minute version →
2 hrsback per agent per month · Humana1
7Xreturn, five years in · Humana1
4 hrsof training per agent per month, in idle time · a global hospitality group4
14+ hrsfewer idle hours per associate per month · a national health insurer3
12,000voluntary time-off hours · Humana1
486 minper agent in a 60-day pilot · a roadside services organization5
5.9%more active work time · a healthcare company's back office2
// What deciding looks like

The same day, two ways.

01
The day moves.

Volume dips below the plan, a backlog builds, someone calls out.

02
It's caught as it happens.

Across the queues, the schedules and the work waiting, not in tomorrow's report.

03
The right work goes to the right person.

Training, coaching, backlog work, or time off offered when you're overstaffed.14

Same people. Same forecast. Different day.
// Where the numbers come from

Four published figures. Your five inputs.

FRONT OFFICE3 hrs per person a month
2 Humana14 hospitality group4
BACK OFFICE11.7 hrs per person a month
9.4 healthcare company214 health insurer3
Front office · conservative
0hrs
back per agent per month in 2025. Humana, on the record.1
Front office · upper
0hrs
of training per agent per month, delivered in idle time. A global hospitality group.45
Back office · conservative
0%
more active work time in a healthcare company's back office.2
Back office · upper
0+ hrs
fewer idle hours per associate per month in a national health insurer's back office.3

How changes get made today sets where you land on each line: by hand at the upper end, some rules halfway, mostly automated at the conservative end. Hours scale with paid hours against a 160-hour month. Dollars are hours times twelve months times your cost per hour; the $29 default comes from public pay and benefits data.6

Every operation's gap is different. That's what the 20 minutes is for.
// The 20-minute version

Your forecast, your routing, your queues. Twenty minutes.

Where the hours actually go at your site, front office and back office, with someone who has seen a lot of floors. No demo unless you ask for one.

Hours a month0
A year, estimated$0
Full-time people's worth0

Your estimate is sent with your details so we start from your numbers. We use this only to contact you about it. Privacy policy

Got it. Talk soon.

Someone from Intradiem will reach out shortly, starting from the numbers you entered.