Front office · back office
// The orchestration estimate

How many hours fall between your plan and your day?

Your WFM forecasts. Your ACD routes. Your dashboards visualize. None of them decide what happens when the day moves, in the front office or the back office. Four inputs, about two minutes.

Your operation · example values, change any of them
phones, chat, email
claims, billing, servicing, processing
per person
Hours a month between plan and day
0hrs
Front office 0 hrsBack office 0 hrs
About 0 full-time people's worthRange 0 to 0 hrs

Estimate from public figures. Your operation knows its own numbers better than we do.123

Want the 20-minute version for your site? →
// Where the numbers come from

Three published figures. Your four inputs.

Front office · upper line
0hrs
per agent per month. Humana's public figure. Half of it is the conservative line.1
Back office · conservative line
0%
more active work time in a healthcare company's back office, idle time down 4.7%.2
Back office · upper line
0+ hrs
fewer idle hours per associate per month in a national health insurer's back office.3

How changes get made today sets where you land between the two lines: by hand at the upper line, some rules halfway, mostly automated at the conservative line. Hours scale with paid hours against a 160-hour month.

Every operation's gap is different. That's what the 20 minutes is for.
// The 20-minute version

Your forecast, your routing, your queues. Twenty minutes.

Where the hours actually go at your site, front office and back office, with someone who has seen a lot of floors. No demo unless you ask for one.

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